OUR POLICIES
RETURNS AND EXCHANGES
BuyGilmanBrothers.com products are made to order and are not eligible for return or refund once your order has been processed.
SHIPPING POLICY
Shipment processing time:
- All orders are processed within 3-5 business days of order placement. We do not ship on weekends or holidays.
- Orders ship from our warehouse location in Gilman, Connecticut.
- We do not ship to Post Office Box (P.O.), addresses.
- If an order is returned because it could not be received at the shipping address provided, there will be no refund.
Exceptions:
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
- You will receive a Order Confirmation email once your order has been received.
- You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
- BuyGilmanBrothers.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Returns & Claims:
- BuyGilmanBrothers.com reserves the right to deny claims for any materials when original shipped order exceeds (30) days. Shipped dates are noted as “invoice date” on all invoices.
Questions or concerns:
- Please contact us at sales@gilmanbrothers.com